Q： Are there discounts for large orders?

The good news is YES. This will be based on a case by case basis. Please contact us via email or our Live Help. Additionally, we recommend you to use paypal as the payment method which is easier for both of us. We also accept Wire Transfer for the bulk order.

Q： General Power-Leveling Disclaimer

1. Your account will be safe with us as we take data security very seriously. We use encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use. For example, you will note that while using some features of the theveisk's website you will need to submit a password or some other type of authenticating information.

2. ISK accumulated throughout the leveling process will be left in your character's inventory.

Q： General Power-Leveling Terms of Service

We prefer you not to log in to your account during the process so we can complete it as quickly as possible.

Q： How can I communicate with theveisk after my payment has been cleared?

You can opt to contact us via Live Help, e-mail . Please quote your order number to ensure your enquiry is dealt with swiftly.

Q： How do I avoid sending an e-check?

An e-check results when a payment is sent from an unverified account without sufficient balance of your Paypal account to cover the cost of the order. The payment provider must contact your bank to verify that funds are available, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in your Paypal or Moneybookers account. To confirm your payment type, just click the blue hyperlink of "choose more funding options" before placing the order, and you may determine which option is currently selected for your payment, and what payment options your account supports.

Q： How do I pay with my credit card without using Paypal?

We do offer the option to pay using a credit card outside of Paypal. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to Paypal you will be presented with an option to pay with your Paypal account or an independent credit card. The option to use a credit card is available through both services.

Q： How is delivery accomplished?

After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.

Q： How long does delivery take?

This is a most concerned question. If your order is in stock we can usually deliver within 30 minutes. deliveries can occasionally take up to 90 minutes or longer however depending on order volumes and game server traffic. And for large orders and also the orders of high demand servers and game , we suggest you check the stock on our live chat before you place the order in order to have a quick delivery. We hope every customer can have a quick and safe delivery and a good impression on our service.

Q： How to reach Bulk Orders?

If you have any additional questions or comments, please contact us via email or live chat .

Q： What is a Bulk Order?

A Bulk Order is an order for large amounts. In many cases,theveisk.com can give discounts on orders of this size. To request a price quote, please complete the Request For Pricing Form, and depending on current volume we will respond within 2 business days from receipt of your request.

Q： I have been waiting in game for a really long time. How do I confirm my order?

If you have placed an order and have been waiting in game for more than 30 minutes, feel free to log into our live chat window and speak with one of our customer service representatives to confirm everything is alright with your order.

Q： What is a pending e-check, and why do I need to wait for it to clear?

A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to theveisk account and then delivery can take place immediately thereafter.

Q： What kinds of payment methods do you guys accept ?

We currently accept Paypal, Credit Cardr.

Q： What security precautions are taken to protect my personal information?

theveisk takes the protection of our clients' personal information very seriously. We have various systems in place to screen each and every order for anything that might seem amiss, and since our operation runs 24/7 without closing, so too are we vigilant. Additionally, the information submitted will never be disclosed to any third parties.

Q： Why do you sometimes need to call me when I've placed an order?

There may have been an error on your order, a mis-spelt character name or complications with payment. If you have been unavailable to receive your order, we may call you to ask you to collect your order in game, if remote delivery is not available.
For larger orders, we must confirm your identity and legitimate possession of the card or Paypal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.
If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having.

Q： Why does your price change so frequently?

We raise and decrease our prices in accordance with market supply and demand. When supply is short and demand is high, prices will increase. When supply is plentiful but there is little demand, prices will decrease. This is the reason for changing prices and also why currency prices may vary from server to server on one game.

Q： Your LiveChat is on or it's say's your online on your website but you are not responding. What's wrong?

Sometimes our customer sevice reprsentatives are busy dealing with every customers' problems, and could not respond you in short time, please bear with us. We will respond to you as fast as we can. Please note that instant messaging is not always reliable. You can also email us if you are having difficulties in messaging us. We would email back soon after we got your email.